FAQ's

Canvas Prints are sold in different sizes: Standard Unit of Measurement is Centimetres.

WHAT ARE CANVAS PRINTS AND HOW DO I CUSTOMIZE THEM?

All Canvas Prints come rolled up as seen below.  We value your creativity and leave the customizing up to you.  By offering prints, the choice is yours on how you want to decorate your wall art.  Whether that's using a wood frame or a painting frame, our prints can be easily equipped with both.  Please refer to the pictures below for an example.

Faqs 

Faqs
Faqs
CANVAS ART SIZES
Please be advised as the artworks do not come framed, they arrive in the following sizes
MEDIUM : 10x15 10x20 10x25
LARGE :     20x35 20x45 20x55
X-LARGE : 30x50 30x70 30x80
 
When Can I Expect to Receive my Order?
You can expect to receive your order within 12 - 15 business days of purchase.  Due to any existing promotions, and high demand for certain products, you may receive your product within 30 - 45 days. 
Inches or Centimeters?
Standard Size is CM.  Premium Items Will Be Stated in Inches.  
What Methods of Payment are Accepted, is it Secure?
All payments and information are secure.  We accept Visa, Amex, MasterCard, Paypal 
What is your Refund and Return Policy?
Refunds are NOT acceptable for FINAL SALE and promotional itemsOur policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.   ONLY Non-Promotional Items are eligible for a return, and refund.  
Who Can I Contact for any Inquiries and Issues?
Contact us at tokyoent10@gmail.com for any inquiries and issues.  We respond within 48 hours. 
Are These Products Framed?
If not mentioned, products are not framed. However, stay tuned for our promotional deals where we include framing for FREE!
Is This Hand-Painted?
All items are printed due to a large volume of orders.  If you would like a painting specifically painted for you, please send us an email at tokyoent10@gmail.com
Where is my FREE Item?
All FREE + Shipping items may take longer to deliver due to the high volume in orders.  Please refer back to your tracking number when waiting for your order.  If you have not received your FREE + Shipping items please contact us.  FREE items that are not paid with shipping WILL NOT BE DELIVERED.  You must pay shipping to cover your handling and insurance cost.
What Is Insurance?

Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.

Why Did I Receive My Order in Multiple Shipments? 

We ship your order as soon as possible.  That is why our average processing time for orders is 1 business day.  Items are shipped as fast as possible once passed through our quality control test.  Some items require longer preparation then others.  Thus, they may ship in different packages and in different times.